Shipping policy

Shipping Policy

We pack every BIOCENTIC order by hand and ship within the United States only. If anything goes wrong on the way to you, email contact@biocentic.com and we'll work with you and the carrier to sort it out.

Where we ship

We ship to addresses in all 50 US states, including PO boxes and APO/FPO/DPO military addresses. We don't currently ship outside the United States.

Processing time

Orders ship the same day or within 2 business days after payment, Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays begin processing the next business day. During sales or busy seasons, processing may take a little longer; we’ll note this on our website.

Shipping rates and delivery times

We ship with USPS. Most orders arrive 2–5 business days after they ship. Shipping costs and delivery options are always shown at checkout before you pay.

  • Launch offer: for a limited time, every US order ships free.
  • After the launch offer ends, orders of $70 or more ship free within the US.
  • Delivery estimates come from the carrier and are not guaranteed. Weather, holidays and carrier delays are outside our control.

Tracking

When your order ships, you'll get an email with a tracking number. If you haven't received it within 2 business days of ordering, please check your spam folder, then contact us.

Shipping delays

If we can't ship your order within the time stated above, we'll email you with a new shipping date. You can then choose to wait or cancel your order for a full refund.

Your shipping address

Please double-check your address at checkout. We ship to the address you enter and can't be responsible for orders sent to an incorrect or incomplete address you provided.

  • To change your address, email us right away. We can update it only if the order hasn't shipped yet.
  • If an order is returned to us because the address was wrong or the package wasn't collected, we'll contact you. We can reship it once you pay the new shipping cost, or refund the product price minus the original shipping cost.

Lost packages

If your tracking hasn't updated for 7 business days, or your package hasn't arrived 5 business days after the latest estimated delivery date, please email us. We'll open a claim with the carrier and send you a replacement or a refund once the carrier confirms the package is lost.

Marked as delivered but not received

Carriers sometimes mark packages delivered a day or two early. Before contacting us, please:

  1. Wait 48 hours after the delivery scan.
  2. Check around your home, mailbox, mailroom or reception, and with neighbors or household members.
  3. Contact the carrier with your tracking number.

If it still hasn't turned up, email us within 7 days of the delivery scan. We'll open an investigation with the carrier and work with you on a solution. Once the carrier confirms delivery to the address you gave us, the package is no longer in our control, so a replacement or refund is a goodwill gesture rather than a guarantee. We may ask you to sign a short statement confirming the package wasn't received.

Damaged in transit

If your package arrives damaged, please take photos of the box and the products and email them to us within 7 days of delivery. We'll send a replacement at no cost to you. See our Return & Refund Policy for details.

Heat and cold

Skin care can be sensitive to extreme temperatures. Please bring your package inside soon after delivery, especially in very hot or freezing weather.

Contact

BIOCENTIC · 401 N 8th St, Worland, WY 82401 · contact@biocentic.com · (307) 529-1196